Privacy Policy

Introduction

PixelEngineer AG ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our digital learning services. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller Information

The data controller responsible for your personal information is PixelEngineer AG, a company registered in Germany with registration number HRB932871. Our registered office is located at Parkstraße 153, 80989 Munich, Bavaria, Germany. You can contact us regarding data protection matters at privacy@pixelengineer.pro or by calling +49 894245415.

Data Collection

The data we collect from you depends on how you interact with our services. We collect personal information that you voluntarily provide to us when you register for our services, subscribe to our newsletter, contact us, or otherwise interact with our platform. The types of personal data we collect include:

• Personal identification information (name, email address, phone number)
• Account credentials (username, password)
• Billing and payment information (credit card details, billing address)
• Educational progress and learning preferences
• Communication records (support tickets, feedback, survey responses)
• Technical information (IP address, browser type, device information)
• Usage data (course completion, time spent on platform, learning patterns)

How We Use Your Information

We process your personal data based on various legal grounds under the General Data Protection Regulation (GDPR). How we use your information depends on the specific services you use and your relationship with us. We use the personal information we collect for the following purposes:

• To provide, operate, and maintain our learning platform and services
• To process your subscription payments and manage your account
• To personalise your learning experience and recommend relevant courses
• To communicate with you about your account, courses, and service updates
• To provide customer support and respond to your inquiries
• To improve our services and develop new features
• To ensure the security and integrity of our platform
• To comply with legal obligations and protect our legitimate interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our platform (payment processors, hosting providers, analytics services)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others
• In connection with a business transaction (merger, acquisition, or sale of assets)
• With your explicit consent for specific purposes

International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognised transfer mechanisms.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations. Learning progress data may be retained longer to provide continuity of service. You may request deletion of your personal data at any time, subject to our legal obligations.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: You can request information about the personal data we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request limitation of how we process your data
• Right to data portability: You can request transfer of your data to another service provider
• Right to object: You can object to certain types of processing, including direct marketing
• Right to withdraw consent: You can withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us immediately so we can take appropriate action to remove such information.

Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection law. The relevant supervisory authority for PixelEngineer AG is the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht).